How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches out to Factbusy Windows & Siding to be treated fairly and honestly. If something went wrong, please let us know. This page shows how to raise a complaint and what to expect. It is a general template and is not legal advice.

What You Can Tell Us About

You are welcome to contact us about:

• Your experience when calling or contacting Factbusy Windows & Siding
• The way your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Issue Is With a Provider

Providers in our network are independent businesses. They answer for their own estimates, pricing, work, warranties and customer service. If you have a problem with work done on your home, the usual first step is to raise it with the provider directly and keep a written record.

We still want to hear about it. Feedback about providers helps us keep our network honest, and a provider who keeps falling short of our expectations may be removed from it. Please know that Factbusy Windows & Siding cannot settle contract disputes, refund money for a provider's work, handle warranty claims or make decisions for a provider.

How to Send a Complaint

Email contact@factbusy.living and include:

• Your name and the preferred way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you remember
• The provider's name, if you know it
• A clear account of what happened and what outcome you would like

After You Write to Us

We will confirm we received your complaint by email, usually within a few business days. We will look into what happened, which may involve contacting the provider. Then we will reply with what we found and any steps we are taking.

Still Not Happy?

If our reply does not satisfy you, you can answer it and ask us to take another look. You may also reach out to your state's consumer protection office or attorney general, or to your local Better Business Bureau. For concerns about a contractor, your state or local contractor licensing board may be able to help as well.

Contact

Email: contact@factbusy.living